Billing issue

Hello,

Can someone help me with billing. I have a 12month promo code that I activated October 2023 and this month I see that I’ve been charged. I don’t understand why?

Contact support for all billing issues

Hi @Nick_Harrison3. Welcome to Forums. I’m Juan from Zwift. Facing unexpected charges is undoubtedly quite worrying. Don’t be discouraged. We are here to help.

I checked your account and confirmed that you redeemed an annual code in October 2023. However, you were charged on March 8, 2024. Because we protect your billing information the best place to address your billing issue is through our support.

I can assure you that my colleagues will be happy to help you and apply any applicable refund. Thanks @Paul_Southworth for your always active role in our community.