Hi. I’ve reviewed several Posts and can’t find one with this solution. I had paused my subscription this past summer for the first time and when I restarted it 2 months ago my avatar won’t move. Now I fear I have Multiple subscriptions. I don’t want to wipe everything and start over for fear of losing 3 years of history. Haven’t used Zwift yet this fall and today is another #fail. Super frustrating.
Wahoo kickr trainer
iOS for Zwift.
All devices recognized.
All seems fine but avatar just sits on roadside.
I think when I reactivated my subscription I did it via the site directly but the original subscription was done thru Apple Pay/App Store?
How do I rectify?
If you pedal the bike on the pairing screen, do you see any Watts?
Hi. No. Nothing. All zeros. Also when I just got back on the bike to check on your question the app required that I choose restore purchase to even get to my user name when I already know I have a subscription. Last night Apple notified me that my next payment was November 17th. Thanks for your help 
Paying via Apple is the #1 reported cause of renewal problems. Always better to pay on the Zwift website if that’s an option.
You should contact support to sort out the payment issues.
As for the other problem, I would test it in the Wahoo app to ensure that it’s not a trainer problem. There is also a fresh firmware update available for your trainer unless it’s getting automatic updates.
Thank you Paul. Will do and report back