Avatar keeping sprinting

I’m using the zwift Runn on my treadmill. When running at a comfortable pace my avatar keeping going into a sprint when I haven’t increased the speed. From 11kpm to 21kph. I have already calibrated it and also downloaded the Npe configurez app to try and update the firmware but it seems to turn my runn off and fails to update.

Clare, keep persevering with the update and it will complete.

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I’ll try it again tonight after work :crossed_fingers:

Hi Stuart I managed through last week to do an update on the npe configurez app. Worked OK for the first 2k. Then my avatar keeps sprinting off again and pace going up and down between 11kph to 22kph . Now thinking of returning my Runn as I’m not getting anywhere with it :thinking: