Most times when trying to start a ride, Zwift will crash twice before I am able to select a ride and start riding. The first time might be when I’m at the screen to select a world, then the next crash will be upon startup. Then finally I’m able to make everything work. This has been going on for the last several updates to Zwift.
Hi, still happens as in today with last ATV SW installed and ZWIFT May update.
Ride on.
BR
Erik
Hi, my zwift is increasingly crashing and throwing me out when I go from the login screen to the main page, then select a ride. It then crashed me back to the login page.
Anyone else getting this? I’m using Apple TV and the app is fully updated, andrebooted regularly
Thanks and ride on!
I’ve seen this reported many times recently, I’m not sure there is a solution yet. I would contact support to make an official report support@zwift.com
Thanks Mike, I’ve never used the forum before so didn’t know where to start. In a selfish way I’m glad I’m not the only one!
I’ll copy and paste this to the address you’ve attached.
Thanks again
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Please report all issues with ATV to Zwift Support. They are aware of the issue and keep telling me they are working on a solution - the more we complain hopefully the faster the resolution!
it isn’t happening to all Apple TV users however, so something must be unique to your situation. Perhaps it is a certain generation of Apple TV or some configuration that is causing the crashes and likely they are having a hard time reproducing it.
It certainly isn’t “unique” it is being reported by increasing numbers of ATV users. Glad it’s not affecting you so unsure why you’re commenting.
I do what i want
I have a similar problem. 4th Gen ATV/Model A1625 - auto update/currently 18.4.1. Ride faithfully 3 or 4 times a week. Issue started about 3 or 4 months ago and has been getting worse with multiple crashes before actually starting. ATV was purchased five years ago. Hate to think that it’s no longer supported. C’mon Zwift, what’s going on here?
First off, make sure that you’re force-quitting the Zwift app after each session. Don’t leave Zwift running in the background.
Assuming you’re already doing the above, then try a Reset (not Restart) of your ATV to reset it back to factory defaults. It’s quick to do and should also be quick to reinstall your apps again afterwards. Something might have got messed up and a Reset would help put that right.
Hi. Zwift seem to be ignoring this issue, which I first reported to them back in January. Can I encourage you to send a complaint to their technical support team. I hope that if more people complain perhaps one day it might actually get resolved!
Ride on!
Hey Steve, thanks for your advice. I didn’t know I could force-quit the app. Once I learned out how to do that the crashes diminished significantly but they didn’t go away entirely. I was just about to try resetting my ATV when my Zwift app announced that a required
update was necessary. Since updating the app I have not had any problems. Woot!
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I had this for a long time, but it definitely does not happen to me anymore now.
It looks like it was patched by either apple or zwift?
Ride on
Erik
I need to correct myself, still happens also on latest end-July roll-out
Yep! This problem persists on my own Zwift/ATV set-up even with the latest updates installed.
Mark
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Same Problem, zwift crashes multiple times, has gotten worse with latest update and now i just use the iphone
A friend of mine who uses Apple TV doesn’t have these crashes when starting up Zwift. 
Just adding to the choir here… I have a 4th Gen Apple TV A1625 which is up to date along with the current Zwift app. I experience the same crash error, where I need to restart the app at least once before being able to properly log in. Since I have a dedicated Apple TV for my Zwift setup, I kill the power after every session, and still experience the crash error.
Are there Apple TV models that are less prone to this error?