I’ve raised a support ticket for the below, but wondering if anyone else is suddenly having issues?
Hi, I’ve had perfectly stable Zwift on Windows 10 PC, KICKR18 with Climb and Apple iPhone 7 and all devices connected via Bluetooth via companion app for almost 9 weeks, up until last week, then:-
Workout “Circus” on June 9th – Everything paired via the app as usual, but then no erg mode active once started. I powered everything off and on and all good, erg back again. Workout went fine.
Workout “Malevolent” on June 10th – Everything paired up via the app on start up as usual, but no erg mode again, no amount of restarts could get it to work this time so I resorted to doing the whole workout just on the iPhone 7 running the Zwift app and paired direct to the trainer.
Workout “Mosaic” on June 11th – Everything paired up via the app on start up as usual, but no erg mode again and wasted an hour trying restarts etc. Ended up putting the zwift app onto an Apple TV 4k box. Paired the trainer direct to the Apple TV as the companion app wouldn’t connect at all. Erg fine through the Apple TV but cadence erratic.
Workout “Melange” on June 14th - Game did an update on start up to 1.5 but then could not connect “controller”, no amount of restarts would let the companion find it. Turned off every other blutooth device in the house and unpaired the Kicker from the Wahoo app in case it was hijacked, then updated the KICKR firmware, restarted EVREYHING and still no controller pairing. Power and cadence would pair, but not controller. Went back to the Apple TV. This time, the Apple TV found the companion app (after I’d already direct paired the trainer to the Apple TV though). So I had power with erg through the apple TV and erratic cadence again and the companion app just showing the workout.
June 15th – I found a forum post about a bug in companion app 3.15.0 not finding the controller, so I updated the app to 3.15.1 thinking that would likely solve the issues……
Workout “Baffling Beau” June 15th – Fired up the PC Zwift and newly updated 3.15.1 companion app on the phone, everything paired straight away (including controller), got into game – NO ERG MODE STILL!!! Uninstalled and re-installed Zwift on the PC, still no erg mode. Fired up the Apple TV again, this time the companion app paired properly and all devices paired to Apple TV via the companion app version 3.15.1, but now no erg mode on the Apple TV, so I figured it had to be a companion app issue? I turned the companion app paring off and paired the trainer direct to the Apple TV, perfect erg power (but erratic cadence), at least it’s a work around that lets me to the workouts.
So I figured it must be an issue in the companion apps from 3.15.0 and 3.15.1 so I found an old iPhone 5 with an old iOS and the app store installed version 3.11 of the companion app. I went back and tried to pair the app to both the PC and Apple TV and both times got the same problem, all devise pair though the app but no erg in game (even though it says on the workout screen “erg mode activated”.
It’s not just that the erg isn’t working, but also the power is super erratic too. If I try and hold a steady power the power numbers on screen swing wildly all over the place.
TLDR:- In summary, since June 9th after months of zero issues with Win 10 PC & companion app iPhone 7, KCIKR18 all devices paired via companion app, then from June 9th:-
Win 10 PC & companion app iPhone 7, KCIKR18 all devices paired via companion app – No erg mode (app version 3.11 or 3.15.1)
Apple TV Paired through companion app version 3.11 & 3.15.1 – all devices pair, but no erg mode and erratic power readings
Apple TV direct paired to KIKCR18 - power & erg perfect, cadence erratic.
…I’ve also tried the companion app 3.15.1 on an iPhone XS and exact same issue, all devices pair but erg mode not working in game workouts (I also tried several different workouts on each of the above scenarios to ensure it want just glitch in one particular workout).