ANT+ Not Showing In Device Manager

Bugs and Support
1

I’ve been using an ANT+ dongle with no trouble for months. I had some Zwift issues yesterday and decided to do a re-install of Zwift. Since then my Windows 10 laptop doesn’t see the ANT+ dongle.

I have confirmed the dongle is ok by using it on a different laptop.

In device manager there is nothing for the dongle. Windows doesn’t even give me the little ‘bing/bong’ when I plug it in.

I know this isn’t a Zwift issue (apart from maybe the unistall/re-install causing the problem) but I thought somebody might have a clue what I can do. I have tried to uninstall and re-install Zwift twice more just to see if it would somehow fix it but it hasn’t.

Any thoughts or ideas of what I can do would be much appreciated!

2

Tried all your USB ports?

3

Yeah. All three of them.

4

Are you using an extension cable? If so, try plugging it in directly to see if that picks it up. I can’t see why your issues with Zwift would prevent it showing up in Device Manager. Tried scanning for new hardware?

5

It’s definitely a laptop issue not Zwift. I’ve tried it in all the USB ports with and without the extension.

No idea what to do next!