Hi guys I have recently purchased a new MacBook Air 2020 with M1 chip, however there is no natural USB ports only 2x usb-c which require an additional adaptor to connect any usb or Ant+ devices to the Mac book,
the issue is when using Zwift with my saris H3 which connects via bluetooth my Garmin HR start won’t connect using my existing dongle I have proved the dongle an proved the adaptor on different devices but I can not seem to identify the issue on the Macbook.
any help would be appreciated thank you in advance
First thing to check is if your computer can see the dongle in the first place. Check out About this Mac – System Report – Hardware – USB and see if the dongle is listed there. If not, the issue is probably with the converter, if yes, it’s probably a software problem.