Answers from Team Zwift?


(Kelly Gayer) #1

Question:

I see lots of new posts and questions TO Zwift on this forum. But see hardly any answers FROM Zwift support.

You ask for input and you offer a forum to do so but questions go unanswered. When your paying customers offer feedback and ask questions, it’s because they want answers. The purpose for a forum is dialog. Social media discussion are a TWO-WAY channel of communication, not one-way.

Please get it in gear, Zwift.


(Jonathan Large) #2

Well said. I stupidly decided to “follow” Tips and Troubleshooting and I constantly find my inbox full with the same issues week after week. How can a company with the subscription numbers they have not be able to afford dedicated support?