Hello, I have a problem since this morning with my subscription. I am on an annual subscription with and date of November 26, 2024.
But since this morning, Zwift tells me that my trial period is over.
Is there something I can do myself except waiting a response from Zwift support ?
I had the wife update this morning, but I don’t see how it can be linked.
Thx !!!
Hi @Hugues_Abrassart1 welcome to the Forums! My name’s Oscar working with Zwift.
I appreciate the information shared and I understand how important can be for you to use your annual membership.
I’d like to let you know that I checked your account and I could see that you contacted us directly, and our team was able to fix this and is working with you via email.
Best,
did you cancel your annual plan so it won’t bill you at the end of November? That has been happening a lot, seems like a bug in their system… support will help you out and make it right.
Yes indeed. It’s already fixed … thx for answering. I did not expect a resolution so soon.
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Yes thx for the fast reaction. It’s already fixed.
You lucky man 
Ahahah if only it was true !