Annual subscription errors

I had annual membership with the purchase if a zwift trainer that does not expire for another six months. However since Zwift monthly price increase has come in I am being charged monthly membership as well.
I have contacted zwift customer support on several occasions with no response. Any advice on how I can get in touch with them to get this fixed. Thanks

support@zwift.com

Hi @Maura_Cleary, welcome to forums. I’m Juan from Zwift.

I realized that you were successfully assisted by a colleague via email. Apologies for the delayed response.

If there’s anything else we can help you with, please don’t hesitate to contact us. You are always more than welcome!