after zwift update no BT connection

The Archives Archived: Zwift Feedback
1

After Zwift downloaded and installed the update, my macbook can see the neo, but zwift can’t see it, nor connect to it. At first i thought my neo had its bluetooth broken, but I can connect to it with the tacx app, my macbook can see the neo. It seems like zwift is the problem. 

When i connect an ant dongle to the mac, suddenly zwift can see the neo and connect. 

2

Make sure the Neo is not connected to anything else, this includes the Macbook and the Tacx app BLE can only connect to one device at a time.

3

If that doesn’t work, let us know. We’ll open up a support ticket and take a look at your log files.

Thanks!

4

Well, that worked, Paul, thanks for the heads up. Now I need to get my HF working again.