This does exist, look under the title of the thread for a strange letter-number code
Ticketing references exists for some bugs, but only ones that get picked up and ackowledged and the process for that is opaque and inconsistent - I’ve reported 15+ bugs and none of them have a ticket reference - where’s the ticket reference for this bug report for instance:
My point is, a customer support ticketing system isn’t usually “hidden”/internal, you get a ticket reference when you contact customer support . That doesn’t seem to happen with Zwift, and contacting Zwift is difficult. But the problem is apparent even in this thread - its turned into a discussion on Zwift bug report process, hasn’t got a ticket reference, and is off-topic from the initial report 