Activity Stuck "In Progress"

I had the following issue when Zwifting this morning: After biking about 20 miles through Watopia, I stopped the ride, saved, and exited as normal. A few minutes later, I noticed that the activity had not synched to Strava so I started to investigate. I opened the companion app (which I had used during the ride) and it stated that the activity was still in progress. The elapsed time even continued to increment. I tried each of the following to rectify the situation.

  1. Re-opened Zwift and started a new activity, then saved and exited as normal. This did not work.
  2. Force quit the companion app and re-opened it. This did not work.
  3. Opened Zwift on another machine, started a new activity, saved, and exited. This did not work.
  4. Deleted the in progress .fit file. Restarted the machine. No luck.
  5. Renamed the activity on the companion app. This worked.


  • Windows 10, fully patched
  • iPhone with the Companion App, fully patched
  • Wahoo Kickr Snap, firmware up-to-date
  • Wahoo Tickr HR monitor, firmware up-to-date

I’m sorry you’re having this issue with your ride activities not saving and uploading properly, and with Companion saying the activity is still in progress. When the Companion app gets in this state, it’s often because of an internet disconnection or a crash during a ride, which will cause the Companion app to think the ride is still going. If Zwift crashes or disconnects during the ride save, that could cause it, too.

I’d like you to submit a support ticket to us so we can investigate. We’d be more than happy to help you!

Ride On!

I submitted a support ticket for this as requested. In return, I received an extremely condescending email explaining how to check my Internet connection.

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I’m sorry that the email exchange with our Support team wasn’t very helpful. May I ask if you’re still having the issue? We actually released a fix for this problem in one of our recent updates, but your report of this issue will further help us in making sure it’s fixed entirely.

Thanks for reporting this to us.

Ride On!

It hasn’t happened again.

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That’s wonderful news. :slight_smile: