Hi,
I’ve just started the 7 days trial 2 days ago but I’ve been locked out at 25km during my 1st ride.
It now displays trial ‘period expired’
Is it a ‘7days or 25km’ trial?
Are you on iOS?
I think that if you go through iTunes you’re limited to that 25km until you click a “REMOVE LIMIT” button. (I don’t know where the button is). That then activates the 7 day free trial on iOS or any other device.
(Information from this archived thread, so it might be out of date: week free trial = only one ride? )
Edit: this post concurs:
https://forums.zwift.com/t/week-free-trial-only-one-ride/1001/14
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Hi,
Thanks for your reply,
I’m using an Apple TV bought specifically for Zwift without an iTunes account yet since I’m full Android phone/Google TV for other things.
That probably means I need to subscribe with my payment info in order to get past the 25km limit and benefit from the 7days trail, although it looks like the 7 days trial started anyway when I previously launched Zwift from my Android phone without riding.
I’ll look into it 
I have the same problem here. Done 25km and have 5 days remaining trial mode. Already subscribed but cannot join the ride. It seems that I have to wait until the trial mode expire than only o can join the ride?
Hi! I am Zwifting using my laptop and mobile. In my laptop, it shows that the free trial is for 7 days but in my mobile it’s only for 25kms. Is it possible to also get 7 days in mobile?
Is your mobile iOS?
If so, the information in this post should help:
https://forums.zwift.com/t/week-free-trial-only-one-ride/1001/14
I have the same problem, I’m running in an Android phone and I did my first 25km and I have the message trial period is off…
Thanks for this but it’s okay, I’ve decided to get Zwift. Paid my account just this morning. Ride on!
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Yeah I’m having the same problem. My “free” trial i showing that I only have 12k left but I should have a few days left in my free week.
1 Like