2km left with a good subscription


I paid yesterday for the month, next payment for 26/11/2022. My account is active, nevertheless I have only 2km left.
When I try to launch new payment, error message: “already an active subscription on your account”

can someone help me to unlock the issue?


You should contact support via the website.

Hi @jc_ammeux

Welcome to the forums! I’m sorry that you are seeing that on your account. I have taken a look and that should be fixed now. If you’re in the app currently, please log out and back in and that message should be gone now.

thanks a lot it works. :star_struck: :star_struck: :star_struck:

1 Like

This has happened to me too!