Hello
I paid yesterday for the month, next payment for 26/11/2022. My account is active, nevertheless I have only 2km left.
When I try to launch new payment, error message: “already an active subscription on your account”
can someone help me to unlock the issue?
regards
jc
You should contact support via the website.
Hi @jc_ammeux
Welcome to the forums! I’m sorry that you are seeing that on your account. I have taken a look and that should be fixed now. If you’re in the app currently, please log out and back in and that message should be gone now.
thanks a lot it works. 
This has happened to me too!
