Zwift won't transfer into Strava nor can I get a fit file for transfer

I belive my zwift was disconnected during my ride today. It still logged 32 miles but won’t transfer into Strava. I cannot even get a fit file from it. I have contacted zwift but they did not help and did not contact me back again. Have I lost this workout? Or is there something else I can do?

All your ride’s FIT files are stored locally. Try Documents\Zwift\Activities (Windows… location varies by platform)

I tried but still couldn’t. I’ll ask my kids they are better at computer things. Maybe they can do it for me. Thank you for your reply.