Zwift says 25km remaining

Today when I started Zwift it tells me I’ve got 25 km remaining and I’ve apparently just ridden 15 kms because on screen it now says “Only 10 km of free trail remaining.”

Checked my account on Zwift.com and it says membership is active and auto-renews August 2023.

So … do I need to do anything? I guess I’ll find out if I get kicked in another 10 kms.

It showed the screen asking if I want to sign up or not yet. Got me dropped from the pace group but clicking not yet let me keep riding. Restarted Zwift and no longer says anything about it. But it’s still an annoying bug.

Hi @John_Bowers

Sorry to hear that you’d run into that issue with your account. From what you’ve described, it sounds suspiciously like a payment bug. I’d suggest you reach out to our support team, and we’re happy to take a closer look at your account to investigate this further.

You can reach us here.

Thanks!

This has happened to me twice now. Today when I signed on and a couple of months ago. I rebooted, signed in again, but no change. Decided to ride even tho the msg is annoying and after a few minutes it went away. Is this a known bug? Is there a workaround?

This sometimes happens to me when my iOS subscription is monthly renewed and isn’t synced with my Windows10 Zwift app/account.

Only solution for me is to log out of Windows, Log in on iOS and select “restore purchase”, log out on iOS and back on Windows…
Not sure if this could be your issue too/solution ?

There’s another topic on the forum on this - somewhere :wink:

BooX

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same issue here. Resumed my sub last night, about 12h ago, after the payment went through I still had “25km remaining” drove for 23 of them and went to bed. Next morning, now, still same issue.

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same issue today when i want to reactivate my account. payment went through fast (paypal) but still says “7km remaining” (rode 18km a few days ago). hope it will work in the evening when i zwift!

@Steven_D any news on this?

Hi @Andreas_Fitz

I noticed you contacted our support team via email regarding this matter and it seems they’ve taken care of you.

As for the known issue, it’s a long standing issue and I don’t have any more information at this time as to when a fix may be expected. This Forums thread has been tagged with the appropriate bug report number, however, for added visibility to Zwift’s developers.

If you’re looking for a possible workaround, the best way to avoid running into this issue going forward is to cancel the Apple subscribed Zwift membership and change your payment method by subscribing directly to Zwift via the website. You can find more information about how to do so in this article.