I have had the Zwift ride for a few months and I have had bugs where the gears stop working or behave very strange, last time was during this weekend. My setup is Zwift ride and Tacx Neo 2t with the cog, I am running Zwift on PC and have my iPhone connected as well. I don’t sure ERG mode.
Here comes the different bugs I have encountered, it’s not often but ruins a workout or race when it happens.
The least problematic is the one I had this weekend and I have had it once before and it is that it changes the “gears type” from for example shimano type to sram, it does not show in the settings menu but if I swap it back and forth in settings it start to work again, but this is such thing that will ruin your race when it happens.
I have seen others in the forum have this one as well that when you change gear it immediately changes down to lowest gear, no solution found other than turn of everything and let the ride go to idle and reconnect, takes like 10 min..
During workout all of a sudden the gears started to change the effort level where it says 100%, so when I changed gear up the effort increased and when I lowers gear the level decrease, same as above no other solution than wait for the ride to go to idle.
Is there any way that you can get the ride to turn off without waiting for several minutes for it to turn of by it self because that could save me some times when it happens just before a race.
Hi @Fredrik_Strid_eSRT
Shuji at Zwift HQ here. I looked at your server logs for clues and found two things.
I can verify that sometimes (not always) you have a PC and an iPhone 13 logged into the game simultaneously. This will cause all sorts of problems, including a diverted pairing to your trainer which will cause your symptoms. If the PC is your preferred Zwifting device, please uninstall the main Zwift app from your iPhone. This will completely eliminate the risk of concurrent logins.
Also: please update the firmware on your Zwift Ride controllers to version 1.2.0 using the Zwift Companion app. Here’s how.
Give those two things a try, and let us know if your trainer’s resistance behaves as it should?
Thanks for the reply, I will give firmware update a go because I don´t think I have done that.
Question about the phone and the PC, is it so that Zwift on the phone can try and connect to the session that I am running on my PC somehow? Because I have never started Zwift on the phone while I have it running on the PC, have only started Zwift on my phone when PC is of and then its just to check out stuff in the garage, have never used it for a ride. The only thing I start on purpose on the phone when I ride using the PC is the Companion app.
@Fredrik_Strid_eSRT
We suspect that most people who run into the simulatenous login issues are using the phone to check out the garage (or something else).
Whatever the case, we recommend uninstalling the main Zwift app from your second device, and that will eliminate issues brought about from simultaneous logins.