I contacted Zwift a few weeks ago about an issue I had been having with laptop freezing while running Zwift. I’ll be midway through a workout and the screen will just freeze, and my only option is hold down the power button and force a restart. After viewing the log files I sent them, it was suggested that the problem could likely be that my graphics drivers, and that I should update them. I’ve since updated all that needed updated. But the laptop froze on me again this morning.
I really need to figure out what is causing this problem, whether the laptop simply isn’t able to keep up with the demands of the Zwift program, or it is Zwift itself. This has been a problem that I have experienced on occasion ever since using Zwift, but I’ve noticed it more frequently now that I am using Workout mode. I don’t know if that has anything to do with it or not.
The laptop is a Toshiba Satellite C55-C with an Intel Core i5-5200U CPU @ 2.20 GHz. It has 8GB or RAM. It is a 64bit Windows 8.1 operating system. Is this sufficient?
Upon starting Zwift, I put Norton Security Suite in “Silent Mode” which insures that there are no background tasks running while I am on Zwift.
I have the laptop set on a stand beside me while on the bike, and an HDMI cable from it plugged into the back of my Samsung flat screen television positioned in front of me.
I am not Wi-fi, but instead connected via Ethernet cable directly to the cable modem. However, could brief internet drops cause this screen freeze issue?
I am at a loss. I’ve adjusted the computer and graphics setting for “performance” in hopes that it will help handle the program. Not sure what else to do.