a year ago I purchased the Swift Hub. Now the Bluetooth connection no longer works. The power supply seems to be fine. We tried it on one of my husband’s analogue devices and everything works fine here. So the problem seems to be with my Zwift Hub device. I don’t get a Bluetooth connection displayed. Overall, the device seems to be broken and not getting power. Have any of you had a similar problem and found a solution? I have already written to Zwift Support but have not yet received a reply.
Has anyone had a warranty claim before? In Germany, the Zwift hub is no longer available. If necessary, will you be offered an alternative without further delay? What are your experiences?
I would be very grateful for any further help or advice.
Shuji at Zwift HQ here. Would you take a photo of your Pairing Screen and show us what you’re seeing? That would help us a great deal to understand what’s happening on your end.
The last session where your Zwift Hub paired successfully was February of this year. At that time, the Hub firmware had been using the (still) latest firmware version 5.2.2, so we can eliminate that as a cause.
Since February - it appears you’ve been using that iPad to run in Zwift. Is it possible the game is paring automatically to your run sensor and taking you down the pairing workflow to Run instead of Ride?
Thank you for your quick reply. Please find a photo of the pairing screen in my previous message. Please note that the Bluetooth signal from the Tacx Neo device does not refer to my Zwift Hub; it belongs to my husband’s trainer, which is in the same room. The Bluetooth signal named “Rally” refers to my pedaling cadence sensor. The Bluetooth signal from my Zwift Hub seems to be missing.
I did use Zwift Run previously; however, the treadmill is turned off, so it can be ruled out as a source.
Hope this helps to understand what’s happening on my end
