Hello there, Zwift team. I’m having a freezing issue trying to do Zwift on a big screen TV connected via HDMI to my laptop and when I have the Discord chat page open in Chrome at the same time. The program after an hour or two will freeze and not respond and eventually has to close. It’s a Lenovo 15-IIL (model 20SM0013US), Intel Core i7-1065G7 CPU with Iris Graphics, 16 GB RAM, and Windows 10 Pro. Windows, drivers, and BIOS are fully up-to-date. We have tried many fixes to no avail, including uninstalling Webroot SecureAnywhere antivirus, running BIOS and driver updates, turning off hardware acceleration on Chrome, turning off auto update in the Zwift software, updated Windows to current version. We also tried in multiple locations with different internet connections and it did the same thing, froze.
Any ideas or suggestions? They would be appreciated!