As soon as Zwift launches the Zwift window appears but stays blank white and after a few seconds doesn’t respond. Obliged to force quit.
I’ve uninstalled Zwift and installed it again. Same problem.
Can someone help?
Hi @David_Julen, welcome to the Forums! I’m Oscar from Zwift.
I appreciate the information sent and I understand how important can be for you to open Zwift and enjoy it without issue, I will be providing useful information.
If you’re having trouble launching Zwift, check out the steps below to make sure your device is updated:
- On your Mac, go to System Preferences.
- Select Security & Privacy.
- If locked, select the
icon in the bottom left corner and enter your Mac password. - On the Privacy tab, select Files and Folders.
- Below Zwift.app, select the checkbox next to Documents Folder.
- Select the
icon. - Restart your Mac and launch Zwift.
If this persists after performing the instructions, contact us directly and we’ll provide one-on-one support.
Best,
HI Oscar,
Thanks for the help! Unfortunately it didn’t work. I’ve even gave full disk access to Zwift as it wasn’t in the Files and Folders and restarted.
I’ll try to contact via the link you gaved me.
Have a nice day!
Best,
David
Hi again,
The link brings me on the support page but I’m not able to press the discuss button… It always brings me back to search myself for the solution in the FAQ’s or the forum… which I already done.
Any trick to overcome that?
Hi @David_Julen, I’m Gian from Zwift.
I’m sorry to hear that. It sounds like the chatbot keeps giving you suggestions for our support articles. If you’d like to contact us directly, you should be able to select “No” when the chatbot suggests the articles. That should get you in touch with our team.
If the contact us option is still not working, please let us know.
Hi Gian,
The “Discuss” button still doesn’t work and I don’t even manage to get to the chatbot. Nothing happens when pressing it.
I’m on Chrome as a navigator.
Thanks for your help.
I don’t know exactly why the chat bot is so broken, but try all browsers, try private browsing window where you accept all cookies, disable all extensions. It does work for some people but I’m unsure why it doesn’t work for others.
Or try emailing support@zwift.com
Thank you Paul, I’ll try that.
Hi @David_Julen, thanks for looking up for community support. This is Juan from Zwift.
I’ve sent you a follow-up email via Support to drill down in the launching issue you are experiencing. Let’s continue that email conversation so we can help you get this figured out.
See you there.
I am having exactly the same problem. I can’t follow the steps you outline because there is no “Zwift.app” listed in the files and folders so I cannot select the checkbox… I have tried deleting and reinstalling (and multiple restarts), as well as a safe boot - but no luck. I am Sequoia on a MacBook Air M1.
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