Zwift crashing on BT pairing with Wahoo Snap

Bugs and Support
1

Purchased a Wahoo Snap trainer (latest firmware updated 12-3-2018) and I’m using my Win10 laptop and it’s totally up to date. I launch Zwift and let it complete to where it gives you the option to pair devices. I then plug in the trainer and for a brief moment Zwift sees the Snap and then Zwift crashes to the desktop.

Here is the event log of the crash:

Faulting application name: ZwiftApp.exe, version: 0.0.0.0, time stamp: 0x5c02324e
Faulting module name: BleWin10Lib.dll, version: 0.0.0.0, time stamp: 0x5bff80df
Exception code: 0x80000003
Fault offset: 0x00000000000020bf
Faulting process id: 0x4100
Faulting application start time: 0x01d48bddd919c3fd
Faulting application path: C:\Program Files (x86)\Zwift\ZwiftApp.exe
Faulting module path: C:\Program Files (x86)\Zwift\BleWin10Lib.dll
Report Id: 7ecd32fa-285b-47b7-901f-a34e8ee56a70
Faulting package full name:
Faulting package-relative application ID:

2

Hey Keith, thanks for writing in! We’re investigating Windows 10 crashes but we’ve just released a patch for crashes. Are you still experiencing the same kind of crash when trying to pair your Snap?

3

Yes still crashing. Do you want a DXdiag copy?

4

Vincent do you need me to send you a copy of DXdiag?

5

Hey @Keith_Cyr sorry for the delay! If you are still experiencing this crash can you send your dxdiag over to us via support conversation?

Thank you for being patient with us!

6

open wahoo utility app. connect the kickr to the Wahoo Utility app. select the kickr from the listw. wait until kickr is recognized and shows wattage, firmware etc. then tap the kickr logo in the upper left corner 10 (ten) times. if you then get an update option, use it.

7

It’s updated with the latest and greatest firmware.

8

Sorry I’ve been out of town. I’ll send over the Dxdiag in the morning.

9

I got a similar Error ID 1000 all the time with my Dell Notebook on Win10 x64 while riding in a view seconds.
Is there any fix yet? Parred with Companion app works but not notebook stand alone.

Name der fehlerhaften Anwendung: ZwiftApp.exe, Version: 0.0.0.0, Zeitstempel: 0x5c24c8ae
Name des fehlerhaften Moduls: BleWin10Lib.dll, Version: 0.0.0.0, Zeitstempel: 0x5c1d8a45
Ausnahmecode: 0x80000003
Fehleroffset: 0x000000000000208f
ID des fehlerhaften Prozesses: 0x8a0
Startzeit der fehlerhaften Anwendung: 0x01d4b2686ae3f5d2
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Zwift\ZwiftApp.exe
Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Zwift\BleWin10Lib.dll
Berichtskennung: c40ffb5f-58dd-4a70-8d76-7d01f2768a8a
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

10

This is a known error.
Remember BlueTooth for Zwift is in BETA and it still has a lot of bugs. The ONLY fix that seems to help is get the Ant+ dongle with 2 meter cord extension that insert into your USB port.
BlueTooth is NOT reliable with Zwift connections at this point.

Zwift has been silent on this issue so far.

I hope this helps

11

Hey Michael, can you send us a support conversation with your log files? Our support team will be able to look into your crashes a little further :slight_smile:

12

Tomorrow I’ll try again with the new game version. If it still doesn’t work, I will contact your support team. :wink:

13

It seems to work under windows 10 now😉