Zwift has been crashing randomly during workouts for a few months now.
The screen just becomes black and then pops away.
When I restart the app everything is gone.
I was hoping this error would go away, but it doesn’t.
I’m not very good at ICT so I would appreciate help.
My laptop is an Acer Aspire AV15-51.
Processor 11th Gen Intel(R) Core™ i7-1195G7
Intel(R) Iris(R) Xe Graphics
Windows 11 Home
I have a saved crash log from my most recent crash.
But I don’t know where to upload it.
Hi @Niels_Maebe_DBM! I’m sorry to read that you’re experiencing crashes during your workouts. I appreciate you letting us know and sharing your computer specs.
I understand the importance of resolving this issue as soon as possible and I appreciate you saving the crash logs. We’ll be glad to provide you with one-on-one assistance. Please attach the crash logs to support@zwift.com. We’ll take it from there! Great suggestion @Paul_Southworth
It’s worth mentioning that a new game version was recently released. Please make sure you are on Zwift game version 1.58. Click here to learn more.
There are more reports about problems with Intel(R) Iris(R) Xe Graphic, for years. If support can find a solution it would be great to post it in the forum.
@Niels_Maebe_DBM - have you latest drivers for the graphics installed? Look at Intel directly.