Thanks Mike A few of us in that thread have figured out that’s what’s happening, yep. Although ime it’s not happening with every new bit of headgear, but it happened with the Makuri visor too iirc. They do always come back, though.
This is caused by your phone not being able to see your Zwift game device on the local network. So it’s a local issue - make sure your phone is on wifi. Has this issue just started happening, and if so has something changed on your network?
Another possibility is if there is dual wifi bands being present (2.4 GHZ and 5 GHz). One device could be on 2.4 GHz while the other is on 5 GHz. You need to ensure that both are on the same band besides the wifi being present.
I have this problem also. My wifi doesn’t have options for different bands.
So with iOS I have to close all data and mobile connections and restart the companion app, wait for the connection error, refresh multiple times then enable wifi and Bluetooth then eventually app will connect.
I just spent over 2 hours troubleshooting network, installation, equipment and dongle possibilities for not being able to connect the Companion App. As soon as i turned on airplane mode and enabled WiFi… boom i was connected! This is bonkers! There must be a better way.