Zwift Companion (iOS) freezes after using teleport [June 2023-2024]

Known Issues
1

@James_Zwift I have teleported several times using the companion app on my iPhone 12. After I teleport the screen freezes on the message asking me if I want to teleport or cancel. I cannot do anything else with the app. I basically have to shut down my phone to clear the Companion App and then come back into Zwift where it takes me where I am presently at on the map. This is so frustrating and I hope you address this in update very soon.

2

What version of iOS is this using?

3

I thought I had the same issue on Android, but then noticed a “×” in the top right corner of the pop-up dialog box …

4

I am using IOS Version 16.5.1 on an iPhone 12 Pro

5

I never noticed one iPhone. I will have to check next time. In the meantime I replied to James with my IOS version.

1 Like
6

I have the exact same issue. Only way out is to close the app and reopen. Also iPhone 12 Pro iOS 17.4.

7

Same thing happens here, iPad running Zwift and iPhone running Companion App.

8

Hello all,

It looks like there was a pretty big gap in reports of this issue, but it sounds like this issue is still occurring for some ZC iOS users. This is being tracked for a fix by our ZC engineers, but I wasn’t able to reproduce this myself simply by triggering a teleport using the button from the action bar in ZC. I’d appreciate any additional information you can share regarding how to encounter this freeze, for example:

  • What device is running Zwift?
  • What other apps (if any) are running on your ZC device when the freeze occurs?
  • Can the freeze occur immediately after starting an activity?
  • Are there any other unique steps you take before triggering the teleport?

Thanks all. In the meantime, if you run into this issue and need to get ZC responsive again, you should be able to force-close and then reopen Zwift Companion to return things to normal.

2 Likes
9

Hi Rowdy,

I am running the ZC app on an iPhone 16 Pro with iOS 18.3 Beta. I have previously had this issue on an iPhone 12 Pro running various versions of iOS.
It doesn’t not seem to matter if other apps are running or not.
I haven’t tried teleporting as soon as starting an activity.
To the best of my knowledge I am not doing anything unique in the app.

Hopefully this bug can be fixed soon.

Cheers
Chris

10

Hello @Chris_Marsden_TWG , and thank you for reaching out! This seems to either be a very rare or very underreported issue, as yours is the first report I’ve received on forums or by Support email since July of last year. I’ve updated our engineers with your recent activity information to keep the investigation going. If we can find a way to get this to occur reliably at Zwift HQ, we should be able to develop a solution.

To confirm, you’re selecting to teleport from the Zwift Companion action bar, after which your Zwift Companion screen freezes/ goes unresponsive, while your in-game avatar teleports and otherwise works normally?

11

Hi Zwift Team,

Thanks for your response and update on this issue. Hopefully you can find a solution soon.

Just confirming that I am selecting the teleport option from the menu bar in the ZC app.
Select the group to teleport to and then select let’s go and the app freezes but the game teleports correctly. But the app freezes and needs to be shutdown and reopened to work again.

Unfortunately the issue isn’t just on this pop up option as I have encountered on others and as someone responded to my post they have had it in the save game option.

Could it just be a general issue with the pop up option?

If needed I can screen capture the issue next time I ride?

Let me know if this would help.

Ride on
Chris