Zwift Cog – Is one of the 3 pawls incorrectly installed?

[Andreas_Schnederle-W (Andreas)]

Hi everyone,

I just received my Zwift Cog and noticed something unusual when checking the freehub mechanism. Two of the three pawls look normal, but one of them seems to be installed incorrectly (see photo).

Before I contact support:

Is this normal, or does it look like one of the pawls is misaligned/incorrectly mounted?

Thanks for your help!

[Rich (Rich - F365)]

does look like its the wrong way around

[Ray_Ruyack_Cryo-Gen (Ray Ruyack)]

Flip it, flip it good

[Paul_Southworth (Paul)]

oh

[Bryan_McKenney_Dirt (Bryan)]

That is an a-pawl-ing failure