Thanks for ordering the method of making contact.
I have quickly googled Zwift Racing Hardware Requirement. I’m struggling to find much relevant Zwift FAQ or support documentation outside of Fourm posts within Competitive & AI Tech Update threads.
However I did find this as the reason a ZP tag/acronym might be applied- “zPower sources of power data prohibited in this category/finishing position.”
What I don’t understand - If Race Organisers now require certain hardware to compete in a race they have the ability to set that requirement into the conditions of the race. If they have not set this hardware requirement why would they apply the ZP tag?
Is it possible Race Organisers have their own ‘not published on Zwift’ race requirements that I am not seeing anywhere?
Clearly it is up to the OP to make further contact with the Race Organiser to sort his own problem.
However personally I would love to know the reason the ZP tag has been applied when a dumb trainer does not appear to have been prohibited
The hardware restrictions apply to entry into the event. The Zwiftpower rules are separate to this and are applied automatically after the event completes.
The event on Zwiftpower will show this - as an example:
I looked at the event in question yesterday and it said no zPower winners
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Before this event - it gets fix up
See in image above, I always get a place when riding this event.
If the ZP was not there, I would got 6th place in cat C and start of the event I was allowed to be in
No idea then. Possibly something only the event organiser could explain.
Zwift can fix this by changing result dropping the ZP from Zwift power website.
Yeah it didn’t look to me like you got excluded due to an automatically applied rule (unless I’m missing something about how it’s configured) and the event description doesn’t say anything about zPower. If this is the organizer’s policy they should either use an entry restriction to keep you out of the start pen, or a ZP rule saying no zPower riders to exclude you from the results, and state that clearly in the event description.
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Email back from Zwift:
Sorry to hear that you had this inconvenience at The Chop by AHDR event, as much as I would like to help you since ZwiftPower is meant as a tool to empower the Zwift community, we don’t override decisions made by community race organizers.
For more info on ZwiftPower, feel free to check out this article.
I understand what you are telling us, but in this case, the solution will come from the administrators/creators of the event, so I would recommend trying to contact them one more time. We cannot modify community-created event results, only Zwift-created events.
From Zwift Thank you for the feedback!
What I have recommended to you above is that you do not participate in events of this particular organizer, also keep in mind that some of these users are relatively new to creating events and it is possible that these errors can be generated, if the organizer needs some help, they should contact us directly.
As I have told you, I have forwarded your query to our developers so that they take this event creation issue into account.
If you have any other questions, please let us know.
There is no event creation issue.
You need to speak to the event organiser if you want to have that result amended.
Read as “send message to James”
I think a better suggestion would be to just enjoy being in the races that you can enter and not worry about the results on ZwiftPower. If you enjoy the race and it helps your training, you still get most of the benefit. zPower results usually aren’t real, so it’s not surprising that organizers may be uninterested in having them on the leaderboard. I don’t think this organizer handled your case very well because they didn’t clearly explain how zPower rider would be handled in results, but they own their events.
You mentioned that you have access to a smart bike at the gym but it has problems working with Zwift. Do you want to talk about troubleshooting it with Zwift? If so, please share details about what happens, what the bike is, how you pair it, what you run Zwift on, how it’s connected to the network, etc.
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Then your best bet is to draw a line under this and move on.
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Nothing is broken. The event organiser appears to have removed your result and I’m not going to change that because it is their perogative.
I have to cancel my membership with Zwift.
FWIW I’ve sent the group organiser a message asking them to review.
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