Reaching out in this forum because Zwift.com doesn’t reply to my emails.
I’ve tried to installed Zwift to go with my wahoo kickr and it just keeps stopping and crashing out at the first install.
For context, Desktop PC is Win10 and I have tried as follows:
Tried with AV stopped and Onedrive stopped.
Tried with Onedrive exited
Tried with PC unlinked from Onedrive
Tried deleting partially downloaded files and redownloading.
Tried on my Surface Pro 2017 laptop
Tried as above on my surface pro laptop
Blatted my surface Pro laptop and reinstalled windows with defaults and not onedrive-d
Installed Hyper-V on desktop
Installed windows 8.1 on virtual machine in desktop
No Onedrive and no AV.
Error same place same line.
Tried not using my broadband router and running on my cellphone hotspot.
Same problem hence trawling the forums . . . uninstall and reinstall doesn’t work.
I have even manually removed the registry entries . . nothing.
Nothing on my pc has changed since last Zwift update (I use a stand alone laptop just for Zwift no networked drives or any of the issues Zwift list on the referenced support article) so the problem must be in the original Zwift download file, or the Zwift server partially delivering/ stalling the download, not the receiver.
There must be a hidden file or registry entry issue that needs to be removed before the download will authorise and install???
Never had a problem before but this is really giving me the shits as I can’t use Zwift, I can’t reinstall, I can’t find a resolution . . .
I’m not a tech newbie and I’m stuck in an endless failure loop now and pretty sure it’s a software problem from Zwifts side?? I’ll have another go at downloading again now, but my hopes are low Zwift have not found the bug in their software.
Solution found - changed from normal wifi to phone hotspot and it worked.
It seems root cause is a bad internet connection and high latency causing drop out in the download and the permanent loop of Z112 failure.
Zwift support were good and recommended I go to speedtest.net (using Los Angeles Server) - alarming to see a ping of 172ms and download speed only 5.54Mbps!! Bloody ■■■■ no wonder such a big file failed.
Reset modem, router, whole network with a full power off.
Rebooted computer while modem off and then I switched a different internet connection using my phone hot spot with a ping 23ms & download 40.48Mbps
Note: Stayed off wifi and on phone hot spot from this point till end
I fixed it in the end… the problem is with Zwift’s CDN (content delivery network). It looks like it’s only partially replicated.
When I tried to download from my ISP #1… it would get about halfway, then be missing a file because it didn’t exist on https://cdn.zwift.com (Innsbruck lamps.GDE)
Then when I tried (twice) to download from my tethered mobile on Vodafone (ouch data charges), it would get further before it would stop again. Clearly the Vodafone network path to CDN.zwift.com takes a different path.
Finally I took my laptop down the street to another neighbour who was using Virgin Active as his ISP… the whole thing came down seamlessly and installed on the laptop, (so clearly using ANOTHER CDN.zwift.com).
Once that was done, I then copied all of the files from laptopc:\program files (x86)\zwift to USB… copied them all across to desktopc:\program files (x86)\zwift, deleted all the partially downloaded files on the desktop and cleared logs… then launched.
so if you’re REALLY stuck… then try using another ISP or else us a VPN to another country to get to it from there.
Please note… there’s some notes on the other threads about ISP compressing/caching etc. and patcher failing because of CRC checks… this is not the case here… the files SIMPLY DO NOT EXIST AT THE DOWNLOAD LOCATION. (I also did extensive tech discussions with my ISP who have strong tech support and root-cause analysis people). Definitely a Zwift problem.
So now it’s working fine and will continue to work fine until zwift do a software update in which case I’m pretty sure it will crater again until I go wandering around houses trying different ISPs.
Final note: Support.zwift.com have still never bothered to answer my direct queries including several log files from different computers which would have instantly showed that the standard answers in the article are not relevant, so they clearly are either understaffed or just don’t give a toss. (@vincent - yes I did try all of those actions, several times including as mentioned in the support queries going as far as reformatting laptop HDD and reinstalling windows from scratch. waste of time that was!)
Spot on! Thank you for this tip. I was using Vodafone Egypt (Is this a worldwide vodafone issue- , hmmmm, maybe) from cellular for the download. This was causing the CDN issues and indeed not fetching all the necessary files.
Switched to my other phone’s hotspot, and finally got it up and running. Thought I was losing it for a second.
Windows 10 laptop with most recent updates installed (10Sep2020).
I typically use a 4G connection from Vodafone UK (average 15 mb/s download, 20 mb/s upload, 46 ms latency). When trying to update Zwift i tried using this connection (4G wifi router) and whilst the downloads were quick ultimately i got Z112 error.
So i read the Zwift support pages and did the uninstall, then tried another install but it failed again.
After seeing the note from Gavin_Williams1 i changed to a wifi connection from a EE broadband connection (copper ADSL, 10 mb/s download, 1 (yes 1) mb/s upload and 37 ms latency).
After switching the connection the Zwift download and Zwift update worked.
Quite honestly this is crazy. Zwift needs to work with ISP providers (whether it’s copper, 4/5G connections, fibre etc) need to get their content delivery network connections working in a consistent manner. I lost 90 mins trying to fix this, rather than sitting on the bike
But isn’t that latency just a snapshot? I bet it goes to a lot more than 46ms at times, such is the nature of cellular comms. I might be wrong but I feel that it’s more likely that your broadband connection had a more consistent latency, and that consistency is the key here.
Zwift doesn’t have their own CDN. Zwift uses Amazon AWS. I don’t know if this something that has changed between some of the earlier posts in this thread and now, but I suspect that it is.
Well i’m not an expert on latency when it comes to 4G but i’m not sure why latency would be a contributing factor to downloading software. I can see how latency might affect my experience when using Zwift in a real-time game usage but why would it affect downloads of software? How does that affect interactions with CDNs? Surely iphone users using data connections would have similar issues when upgrading software? I have zero issues with downloading new software or software upgrades from other vendors. So why is Zwift causing such an issue. Ok if Zwift is using AWS, as CDN that’s fine. But AWS have data centres across the world. I’m a big fan of Zwift and platforms like Strava, but it would be nice if their engineers/architects took a moment to provide technical descriptions of what is the root cause. After all, i simply wanted to upgrade my software on my laptop. It should not have rely on the type ISP technology i am using.
Hi @michaelpop ,
at the point 4, when you say “Plug in mobile phone and hotspot it.”, do you mean that I can download it Zwift with my phone mobile connection as long as it’s plugged in via usb cable??
By the way, it’s been driven me crazy already