Xert and TrainerRoad Sync Issue with Zwift

[Roy]

I’m experiencing an issue with syncing workouts from Xert and TrainerRoad to Zwift. When both platforms are connected to Zwift, only Xert workouts are pushed to Zwift’s workout list. If I disconnect Xert, TrainerRoad workouts sync correctly.

Has anyone else encountered this issue? Are there any settings or workarounds that can allow both platforms to sync their workouts simultaneously?

[shooj (Shuji)]

Hi @Roy
Shuji at Zwift HQ here.

1. Would you confirm that you’ve enabled the functionality from the partner’s end(s)? Sometimes, you may want to try disconnecting it from the partner end and also the Zwift end, then re-connecting.

2. Please screenshot the Zwift home screen so we can see what you’re seeing. Are these showing up in the For Your row? Or are you looking deeper in the Workouts tab? Some more information about the specifics of each partner platform are on this Support article.

[Roy]

Hi @shooj

1. Yes both Xert and TrainerRoad are connected. I tried several times disconnecting and reconnecting. It seems that Xert gets priority. I was hoping workouts from both partners would be in my For You row.
2. Here is a screenshot from Zwift, TR and Xert.