Hello,
I’m asking support for the issue in the object:
I’m not able to fully download the program.
I’ve downloaded the launcher from the official website and started the installation as admin.
Once launched the download, the process remains stopped in the “Downloading” and “Updating” status. You can see what is the status in the image.
After this status, the installation remains stopped for minutes and nothing else happen.
It’s a known issue?
Thank you in advance.
HI @Gianluca_Sardi welcome to Zwift forums.
Shuji at Zwift HQ here. Please have a look at this support article and see if any of those situations apply to you.
Hello @shooj , I’ve tried to follow the points and I’ve made several trials but the outcome doesn’t change (unfortunatly).
Most probably I’m still missing somethimg…
SOLVED by launching the “Webview2Setup” in Zwift folder
Thank you for looping back with your findings. We’re investigating why that’s not happening automatically.
Hi, I tried to do the same but no luck, Launcher is still stuck in Downloading /Updating screen.
I also tried openong launcher log file and it seems several issues are detected (checksum, length, doenload error 0!).
If you have any further ideas please let me know.
Thank you for your your help!
