Windows 10 freeze on Surface Pro 4/Intel integrated GPU [February 2026]

Known Issues
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Try this, set both to 20 to 60s

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Hello,

My latest Zwift sessions are problematic. After a couple of minutes of riding my screen freezes. I run Zwift on my laptop. My trainingsession continues on my phone with Zwift companion. My last session without problems was on february 4th.

I tried deleting Zwift and install the latest version, but this doesnā€™t solve the problem. Iā€™ve been Zwifting on this laptop for several years now and never had any problems like this.

Laptop settings:

  • Microsoft Windows 10 Pro
  • 10.0 19045 Buidl 19045
  • Intel Core i5-6300U CPU 2.40GHz, 2 cores
  • Intel Graphics 520

I looked at the last couple of logfiles and saw a few error messages.

  • Game Version: 1.106.0(158210), launcher version 1.1.14

    • No problems on 04-02-2026

  • Game Version: 1.107.0(158475), launcher version 1.1.14 (session on 15-02-2026)

    • GL error GL_OUT_OF_MEMORY

  • Game Version: 1.107.0(158475), launcher version 1.1.15 (session 20-02-2026)

    • GL error GL_INVALID_FRAMEBUFFER_OPERATION
    • GL error GL_OUT_OF_MEMORY

I donā€™t seem to have had any systemupdates since the last good Zwift session. Do you have any idea what the problem could be?

Thanks in advance!

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Iā€™m so happy when a person shares the PC specs! It lets me point you to this discussion:

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Thanks! This new graphics driver made the difference. Iā€™m very happy!

2 Likes
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I have these running my laptop?

image
image719Ɨ143 7.16 KB

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canā€™t load that graphics driver?

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There are a couple comments in this thread from people who got it to work. Check this one for example:

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Since the most recent game update (Version 1.107.0 Build 158475) my game will randomly freeze and require me to use the task manager to close it. I have had some luck (seems 50/50) recovering the .fit file from what was logged prior to the crash.

Looking over the logs, I saw several ā€GL error GL_OUT_OF_MEMORYā€ entries.

I have been using this old laptop to run Zwift for the last several years without issue.

Processor Intel(R) Coreā„¢ i3-6100U CPU @ 2.30GHz 2.30 GHz
Installed RAM 16.0 GB (15.9 GB usable)
Storage 112 GB SSD Samsung SSD 840 EVO 120GB
Graphics Card Intel(R) HD Graphics 520 (128 MB)

I initially tried to update my graphics driver. It says it is the most up to date version available.

Graphics Driver Version: 25.20.100.6518 - Released 1/9/2019

Some other fixes I have tried:
Low resolution
Windowed mode
Disable any blurring
Disable screenshots

Today I added the TdrDelay and TdrDdiDelay commands and set to 30 seconds to see if this will help.

Has anyone actually solved this issue yet? I have another laptop I can use, but I liked having the old dedicated rig.

Thank you in advance!

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Here the same problem (random freezeā€™es) for my 2 surface pro 4ā€™s (i5 on Windows 10 and i7 on Windows 11). Both Zwift logs have entries: GL error GL_OUT_OF_MEMORY.

Both Surface pro (Intel(R) HD Graphics 520) drivers are from 11-10-2018, version: 24.20.100.6299.

The solution is too download the gfx_win_101.2115.zip file and force update to 31.0.101.2115, driver date: 16-11-2022.

Thanks @Paul_Southworth

3 Likes
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I was able to get this 2022 driver installed after a little bit of a struggle.

When initially trying to install it, it said my HP would not allow it as the drivers were locked.
I had to delete the driver, cycle power, and reinstall the new driver.
This took 5-10 min.

Went for an hour ride without issue.

Unsure if I need to keep it in windowed, low resolution, and the delays enabled.

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I am having the same problem as described in this thread: older MS surface pro, and my problem started on February 10th. I have re-installed the app, turned off the photos, and I am still getting a frozen screen 10 or more minutes into the ride. I have attempted to download these drivers from Intel, and receive a message when running the .exe file saying that the file is locked by manufacturer specfications, and to try downloaded the latest driver. The .zip file returns a message that says no driver was found that can be installed on the current device.

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Hello folks,

Weā€™re investigating this at Zwift HQ. Zwifters affected seem to be on older Intel 6th gen integrated GPUs. Right now, it looks like installing Intel graphics driver version 31.0.101.2115 is a valid workaround for some Zwifters. We well share further updates as we know more. Please feel free to contact support if you have any additional issues or questions.

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Maybe @Steve_Cl can offer you some tips. I do not have one of those laptops so I havenā€™t gone through the process myself. He described his experience in this comment but maybe he can provide more details that would help you.

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No sorry this hasnā€™t worked for me. Still freezes a few seconds getting into a ā€˜worldā€™ screen, whether riding or watching. Granted using just INTEL graphics. Running W10, the last update was KB5072653 (24/11/2025) so none of the latest KB updates apply!!

Processor Intel(R) Coreā„¢ i5-6200U CPU @ 2.30GHz 2.40 GHz
Installed RAM 8.00 GB
Storage 119 GB SSD SAMSUNG MZNLF128HCHP-000H1
Graphics Card Intel(R) HD Graphics 520 (128 MB)

Workaround for Windows 10 System Freeze [February 2026]
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You need to install the graphics driver referenced below:

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Hello folks,

Weā€™re continuing to investigate this issue at Zwift HQ, but have heard enough good news from affected Zwifters after installing driver version 31.0.101.2115 (as advised by @Paul_Southworth ) that Iā€™ve marked the driver update as the solution for now. This is mainly to make the temporary solution as easy to find as possible for affected Zwifters as we continue to work on a more sustainable resolution.

1 Like
Workaround for Windows 10 System Freeze [February 2026]
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cant install that driver update your suggesting as when I do, get the error message ā€œunable to install, driver locked by manufactureā€

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See the other comments in this topic for installation tips. You will need to install it from the zip file.