Game freeze after 5 minutes, companion app seams to work but the screen ist frozen in Windows 10. I installed today the Update

Here the same problem (random freeze’es) for my 2 surface pro 4’s (i5 on Windows 10 and i7 on Windows 11). Both Zwift logs have entries: GL error GL_OUT_OF_MEMORY. Both Surface pro (Intel(R) HD Graphics 520) drivers are from 11-10-2018, version: 24.20.100.6299. The solution is too download the gfx…

Thanks! This new graphics driver made the difference. I’m very happy!

I have these running my laptop? [image]

can’t load that graphics driver?

There are a couple comments in this thread from people who got it to work. Check this one for example: [image] Windows 10 freeze on Surface Pro 4/Intel integrated GPU [February 2026] Known Issues Initially, I had similar error, said I couldn’t install Paul’s l…

Since the most recent game update (Version 1.107.0 Build 158475) my game will randomly freeze and require me to use the task manager to close it. I have had some luck (seems 50/50) recovering the .fit file from what was logged prior to the crash. Looking over the logs, I saw several ”GL error GL_OU…

[image] Windows 10 freeze on Surface Pro 4/Intel integrated GPU [February 2026] Known Issues Initially, I had similar error, said I couldn’t install Paul’s link driver. I then went to graphics properties that gave driver details (it was from 2018 and ended 629…

Hi @Francisco_J thank you very much for the guidance and information. Will use the information and attempt to solve the problem. Otherwise, a new laptop seems to be the perfect solution. Regards Wes

I was able to get this 2022 driver installed after a little bit of a struggle. When initially trying to install it, it said my HP would not allow it as the drivers were locked. I had to delete the driver, cycle power, and reinstall the new driver. This took 5-10 min. Went for an hour ride withou…

I am having the same problem as described in this thread: older MS surface pro, and my problem started on February 10th. I have re-installed the app, turned off the photos, and I am still getting a frozen screen 10 or more minutes into the ride. I have attempted to download these drivers from Int…

Windows 10 freeze on Surface Pro 4/Intel integrated GPU [February 2026]

Known Issues

Wes_Irwin (Wes) February 23, 2026, 7:25am 37

Thanks @Paul_Southworth also much appreciated and super helpful of you. Solution attempt loading sir… Grateful!

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Windows 10 freeze on Surface Pro 4/Intel integrated GPU [February 2026]

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