Game freeze after 5 minutes, companion app seams to work but the screen ist frozen in Windows 10. I installed today the Update

Here the same problem (random freeze’es) for my 2 surface pro 4’s (i5 on Windows 10 and i7 on Windows 11). Both Zwift logs have entries: GL error GL_OUT_OF_MEMORY. Both Surface pro (Intel(R) HD Graphics 520) drivers are from 11-10-2018, version: 24.20.100.6299. The solution is too download the gfx…

Hi @Wes_Irwin , welcome to the Forums! I’m Francisco from Zwift Support. From what I can see, your PC is running with Intel HD Graphics 520 plus 8GB of RAM. I checked your logs, and it shows a GL_OUT_OF_MEMORY error, which means the graphics card is struggling to keep up with the workload Zwift puts…

Francisco provided the clue we need: your graphics adapter is Intel HD520 and there is a known problem with that. You probably do not need to do the stuff Francisco recommended. Instead you should try installing the video driver that Intel published in 2022 which is described in this topic: …

Thanks! This new graphics driver made the difference. I’m very happy!

I have these running my laptop? [image]

can’t load that graphics driver?

There are a couple comments in this thread from people who got it to work. Check this one for example: [image] Windows 10 freeze on Surface Pro 4/Intel integrated GPU [February 2026] Known Issues Initially, I had similar error, said I couldn’t install Paul’s l…

Since the most recent game update (Version 1.107.0 Build 158475) my game will randomly freeze and require me to use the task manager to close it. I have had some luck (seems 50/50) recovering the .fit file from what was logged prior to the crash. Looking over the logs, I saw several ”GL error GL_OU…

[image] Windows 10 freeze on Surface Pro 4/Intel integrated GPU [February 2026] Known Issues Initially, I had similar error, said I couldn’t install Paul’s link driver. I then went to graphics properties that gave driver details (it was from 2018 and ended 629…

Hi @Francisco_J thank you very much for the guidance and information. Will use the information and attempt to solve the problem. Otherwise, a new laptop seems to be the perfect solution. Regards Wes

Thanks @Paul_Southworth also much appreciated and super helpful of you. Solution attempt loading sir… Grateful!

Windows 10 freeze on Surface Pro 4/Intel integrated GPU [February 2026]

Known Issues

Paul_Southworth (Paul) February 21, 2026, 3:46pm 32

There are a couple comments in this thread from people who got it to work. Check this one for example:

Topic		Replies	Views
Zwfit freezes midride (since end of june update) Bugs and Support	62	4819	January 20, 2023
Zwift Crashing/Freezing Mid ride Bugs and Support	531	64301	April 18, 2024
Intel integrated graphics gen 10 and 11 Bugs and Support tapl-457 , engine-76	126	15263	December 23, 2023
Workaround for Windows 10 System Freeze [February 2026] Known Issues gametools-12697 , gametools-12893 , engine-1704	51	1974	April 27, 2026
Crashes after latest update Bugs and Support	8	236	March 2, 2026

Windows 10 freeze on Surface Pro 4/Intel integrated GPU [February 2026]

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