Game freeze after 5 minutes, companion app seams to work but the screen ist frozen in Windows 10. I installed today the Update

Here the same problem (random freeze’es) for my 2 surface pro 4’s (i5 on Windows 10 and i7 on Windows 11). Both Zwift logs have entries: GL error GL_OUT_OF_MEMORY. Both Surface pro (Intel(R) HD Graphics 520) drivers are from 11-10-2018, version: 24.20.100.6299. The solution is too download the gfx…

Hello, My latest Zwift sessions are problematic. After a couple of minutes of riding my screen freezes. I run Zwift on my laptop. My trainingsession continues on my phone with Zwift companion. My last session without problems was on february 4th. I tried deleting Zwift and install the latest versi…

Hi @Wes_Irwin , welcome to the Forums! I’m Francisco from Zwift Support. From what I can see, your PC is running with Intel HD Graphics 520 plus 8GB of RAM. I checked your logs, and it shows a GL_OUT_OF_MEMORY error, which means the graphics card is struggling to keep up with the workload Zwift puts…

Francisco provided the clue we need: your graphics adapter is Intel HD520 and there is a known problem with that. You probably do not need to do the stuff Francisco recommended. Instead you should try installing the video driver that Intel published in 2022 which is described in this topic: …

Thanks! This new graphics driver made the difference. I’m very happy!

I have these running my laptop? [image]

can’t load that graphics driver?

There are a couple comments in this thread from people who got it to work. Check this one for example: [image] Windows 10 freeze on Surface Pro 4/Intel integrated GPU [February 2026] Known Issues Initially, I had similar error, said I couldn’t install Paul’s l…

Since the most recent game update (Version 1.107.0 Build 158475) my game will randomly freeze and require me to use the task manager to close it. I have had some luck (seems 50/50) recovering the .fit file from what was logged prior to the crash. Looking over the logs, I saw several ”GL error GL_OU…

[image] Windows 10 freeze on Surface Pro 4/Intel integrated GPU [February 2026] Known Issues Initially, I had similar error, said I couldn’t install Paul’s link driver. I then went to graphics properties that gave driver details (it was from 2018 and ended 629…

Windows 10 freeze on Surface Pro 4/Intel integrated GPU [February 2026]

Known Issues

Paul_Dyer (Paul Dyer) February 21, 2026, 1:44pm 30

I have these running my laptop?

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Windows 10 freeze on Surface Pro 4/Intel integrated GPU [February 2026]

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