Wi_Fi dropping connection during rides

Thanks James. I have asked about it in a few places, and gotten quite a few responses confirming others are having the same issue. (Pic shows what appears). This happened today to our ride lead on a group event, and to many on our team during yesterday’s ZRL race (not even in the same races but across several teams). I’ve posted over on the game update thread today, hopefully some answers soon or maybe it’s a bug fixed in today’s update. It is challenging to lose comms for extended periods whilst leading!


Disconnections can be local network issues in the home, but the error is non-specific. It could also be a network problem upstream from the user in an ISP network, or downstream from Zwift, or in Zwift’s hosting network, load balancers, etc. The error doesn’t tell us anything about where it happened.

Hi, I am getting really frustrated with this issue. I have super fast Sky broadband and strong wifi signal where my bike is and this issue usually occurs at the most inconvenient moment (mid race) all the riders disappear and I am racing by myself for a few minutes and by that point the race is ruined. Its not that practical for me to run a network cable, but hoping there is a fix to resolve these UDP dropouts with a sky broadband setup. If anyone has the answer I would appreciate the fix as I start each race not knowing if the race will be trashed by this bug and let my team down. Thanks in advance!

I too have been having this problem for about 6 months… when I was on a ride and received the connection failure notification I then logged onto FulGaz… no problem whatsoever!! I have notified Zwift customer support but their suggestions resulted in no change… i can sometimes zwift for 20 min and then despite peddling in real life my avatar is resting on the side of the road.
In contacting zwift support I had the impression I was the only one with this problem… reading this chain says otherwise… I am thinking the issue may be issues with my wifi… I am exploring the idea of getting a wifi extender to service the part of the house where my bike/wahoo kicker live.

If your avatar stops then that’s less likely to be a WiFi issue.

How are you running Zwift and how are you connecting your devices?

1 Like

Wifi, ANT+ dongle and Wahoo “pick-up” devices including my wahoo kickersnap.

Edit: Wayfinder removed personal information

don’t share your personal information on the internet


Please remove your personal info ASAP

1 Like

Have the same, but only on MacOS, iOS works fine without connection hassles….