Hi, I am very new and have just attempted my first ride on my Watt Bike Atom. When trying to do a workout from the Watt Bike Hub the screen would freeze after the 5 second count down - it was all connected ok and it did it in very workout I tried. Everything was fine in Zwift so was it just an issue with the app or something I’m doing? Pic of the frozen screen.
Hi @Catherine_Newton, welcome to Forums! I’m Francisco from Zwift Support.
Sorry to hear you’re having trouble with crashes while gaming on your Watt Bike Atom. I’ve got some tips that might help!
I checked your account and saw you’re using an iPad with the game version 1.82.0, which is updated. But it looks like your iPad’s iOS is out of date. The current version you have is: IOS 17.5.1 and the latest version for your iPad it’s iPadOS 17.7.4. Based on Apple releases.
I recommend updating your iOS to see if that helps! Update your iPhone or iPad - Apple Support
You may also consider reinstalling the game following the update. Additionally, it is advisable to reboot your internet router and conduct a speed test to ensure that your connection is stable. This will help confirm that Zwift can connect to the server without any complications. Please keep us informed of your progress.