Thanks Arend!
@Maryka_Sennema – Did you see what Arend said? Seems this issue might be the same as yours?
If you’d still like to contact our support team, that previous link I provided you is the appropriate one. You can choose the option to start a chat, and the Solvvy bot will run you through a few possible options. Just select “No” for those, and you should soon after get an option to either “Chat Now” or “Email Us”. Choose the email option.
If you’re still not able to send us an email, let me know and I can get one started for you. Thanks!