Unable to steer using phone on handlebars

Ok, so I finally had a response from Zwift… their response was that they are aware that steering on repack ridge isn’t working and advise it will be fixed in a future update. Seems like a pretty standard response but now finding out from a couple others here that it is an unsupported project makes me wonder whether it will ever be fixed. I was not aware that it was a “Futureworks” project.

Strange thing is if you look on Strava you can see people still completing the route successfully… so maybe its only not working for some… ios vs android? or maybe only working for people with a proper steering device.

I am really dissapointed… I actually really loved it and it worked perfectly for me and was looking forward to more MTB routes like this. In fact it is one of the reasons I would keep my zwift subscription going over summer. I really don’t use zwift during summer… just too hot inside (even with fans) and I just ride MTB outside in real life… but if I couldn’t make an outdoor ride or the weather was bad I would look forward to doing a quick ride up to repack ridge and do a lap or two.

I just don’t understand why Zwift do not inform their customers of issues like this… if they are completely aware of the issue why not let people know… just be honest so we don’t have to send several emails to support and wait months just to be told “its a known problem but we may or may not ever fix it”. Even worse what about all the people trying it for the first time, or who have used it successfully before like me, who go to repack ridge and stuff around wasting their time thinking there is something wrong with their hardware or companion app trying to get it to work. ffs.

1 Like