Unable to steer using phone on handlebars

Hi,
I can’t get the phone steering to work. I run Zwift on my laptop on the same wifi net as the Companion app on my IPhone Xs. They are working together properly. After joining the MTB track, it says that I should centre my handlebars and press Start. I do this and I start cycling down the track but the steering doesn’t work. I’ve tried holding the phone and turning it in all sorts of ways rather than have it on the handlebars, but nothing I try seems to work. If I press a button on the Companion app on my phone, Zwift on my laptop reacts and vice-versa, so my setup seems good. Can anyone help?

I posted the same problem during the week.
It appears to be a bug as my friends are also having the same problem.
I tried various phones, tablets, Apple tv and nothing worked for me.

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Hi,
Thanks. Sorry that I didn’t see your post. I’m looking forward to the fun of it, so hopefully something will be sorted soon.
Cheers
Kizzie The Pig!

I have the same bug. Or is it a feature?

Hey Guys…
Brand new Zwifter here… Having the same issue and struggling to find any answers to resolve the issue. I run Zwift on a Windows 10 laptop and use a Google Pixel 3XL to run the companion app, I have the phone mounted to the bike temporarily using a car smartphone holder fixed to a reflector bracket which works fine for now but will look at something more permanent like the Quadlock system maybe in the future.
The companion app and the PC are on the same wifi network and the app seems to function in every other aspect other than the fact I have no steering. It’s frustrating for sure as I really wanted to ride Repack Ridge!!! :frowning:

Regards…
Jason.

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Same issue…I tried steering on repack ridge and it didn’t work for me…. Jetblack turn block,iPhone X mounted in centre of bars with quad lock, ZC app connected via wifi. trainer connected via Bluetooth. Using Apple TV 4K to run zwift… steering did not work at all…

Disappointed as a mtber was looking forward to some kind of single track fix while in lockdown.

Hopefully zwift can sort this out ASAP.

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this is the title on the zwift forum (about-the-steering-category/265483?u)
Apparently I’m to new at this to be able to include links in my posts so you will just have to search this topic and hopefully you find the page I found if you want to follow this up for yourself?!

It looks like you need to reach level 12 before the steering is enabled.

So I just stumbled across this post, still researching it to try and confirm as I can’t seem to find any info on zwioft’s website and it doesn’t appear to be stated anywhere either. I even contacted zwift asking about the steering and wasn’t informed of this.
I’m going to keep digging to see what else I can find and hopefully in the meantime someone who is a bit more experienced than a level 2 beginner can confirm this is the case for us newbies?
Cheers…
Jason.

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Hi, i have been using the companion app steering on repack ridge since they released it without any issues so I know how it should work. However I have the same problem as you and the others that have replied here. It no longer works. It seems to have stopped working since a recent update so I think it is a bug/zwift issue. I have sent a couple emails to support but they never respond… in fact in the 3 years I have been using zwift I have not had a single reply to any of my support emails. Has anybody ever had a response from zwift support?

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Hi Guys, so glad I found that I am not the only one with this annoying issue! Was so looking forward to hitting some trails. Started from Tempus Fugit, entered the trail no joy, swapped phones, no joy, Restarted the ride with Muir and Mountain still no joy. I hope the guys at Zwift hasn’t forgotten about us Companion drivers seeing that they are developing driving for more advanced devices now. I truly hope they sort out this issue.

Hi Daniel,
I asked the support team a question about using a setting to mathematically alter my gears rather than me having to buy a bigger front cog as I’m using a mountain bike. They did respond fairly promptly and so did Wahoo about the same thing. I’ll try my luck again with this one.
By the way, the reason I asked was that on the road I run out of gears using a mountain bike. So I managed to squeeze a 38 tooth front cog onto my Norco FS1 instead of its normal 30 tooth but I had to put a washer in where it shouldn’t be. Anyway, ERG mode means they should be able to alter the ratios so I could pretend I have, say, a 42 tooth front cog. They said a number of people have asked for it but it isn’t on the radar just yet.

Hello,
I’m using Zwift with Apple TV and the companion app on an iPhone for steering. I was hoping that during post surgery recovery to ride repack ridge as its worked great in the past. Steering now has so much lag that it’s unusable. I see that the steering sensitivity setting was removed in a past update. Very disappointed that steering is not working!

Last year I had purchased an Elite Sterzo smart steering riser but found it didn’t work well. I took it out of storage, updated the firmware on it to latest version and found that it worked really well on Repack Ridge!