I’ve recently got a new Mac (MacBook Pro 14" M3 Max) and whenever I try to join a Robo-pacer (normally Coco), I’m dropped onto a random place on the map, nowhere near C.Cadence and on my own.
Wondered whether I needed to log out of Zwift (or similar) on the previous Mac, or whether it’s coincidence that this started happening after getting the new machine?
Any troubleshooting tips will be appreciated!
I’m running Game version 1.69.0 Launcher version 1.1.13 macOS Sonoma 14.5
Hi @Simon_Williams7, Welcome to the forums!
I’m Fernanda, from Zwift.
I couldn’t miss the chance to help you in this matter, since you changed your Mac you may be experiencing some problems regarding the permissions of the new Mac, it would be great if you could help us by following these easy steps:
- On your Mac, go to System Preferences.
- Select Security & Privacy.
- If locked, select the
icon in the bottom left corner and enter your Mac password. - On the Privacy tab, select Files and Folders.
- Below Zwift.app, select the checkbox next to Documents Folder.
- Select the
icon. - Restart your Mac and launch Zwift.
If after completing these steps the issue persists, please use the Contact Us link on Support.Zwift.com. We will be happy to help you sort this out!
Thanks! Have tried that - given full disk access to Zwift, but sadly still no joy 
Will reach out to support instead.