Failed to log in. Check internet connection

Bugs and Support
1

On version 1.24.2 (100840), all other apps are connecting to the internet, only Zwift has this problem. My MacBook Pro is not a work computer so no proxy server or firewall to block Zwift. App was working a week ago.

2

Your game version seems to be very out of date. The current version is 1.71.2 build number 133616 (which is currently rolling out so perhaps not everyone has it). Reinstall?

1 Like
3

Hi @Gary_Segal, welcome to the forums. Iā€™m Gian from Zwift.

I see that you were able to log in after updating/re-installing the app as Paul suggested.

In case anyone else having the same issue is reading this, we recommend having the most up-to-date version of the app. We have steps in our support article.

Thanks!