Hey everyone - I updated the first post in this thread, but I’m also going to re-post the same info here regarding some of the crashes and crediting issues being reported.
The best way to ensure your ride is counted towards the tour is to save and exit after you see the completion banner at the end of the stage.
Some technical reasons your ride didn’t count towards the tour include:
Game crashes: thanks to your feedback, we’ve identified and fixed a crash related to the large number of avatars that your computer needs to draw. Please update to version 1.0.60640 as it rolls out across all OS platforms. As @Dave_ZPCMR noted - this just went live within the past hour. (iOS is still pending Apple review but we expect that in the App Store shortly)
Logging in on multiple devices simultaneously: Saving & uploading immediately after each session is the surest way to avoid this problem. Swiping the app into the background on mobile OS’s may leave your session open. Additionally, we recommend having the Zwift app installed only on one device.
Working out after finishing a stage or not completing the final lap: Be sure to save and upload the session once you see the stage completion banner.
If you ran into any of the above issues, and completed most of the ride please contact us through support.zwift.com so we can credit your stage accordingly. Please note the date & time of the stage that did not credit when you contact Support.