Hi Stephane, no problem. Happy to help.
I knew that I purchased a T2080 because it was listed on their website as such (bought online from Europe) and it was also listed as T2080 on the invoice.
The box the trainer came in was actually for the non-smart Ironman trainer, but then it had some official stickers all over the box stating that it was a smart trainer and the T2080 model. I asked Tacx about this and they confirmed this was normal, however they said the model should still have been the T2080 inside, not the T2050.
Try and find your invoice as that should state the model you purchased. If you bought it online, then you should have an invoice on your email somewhere. If you bought it at a physical shop, give them a ring and they might be able to find the invoice in their system and email it to you.
It may be a problem due to how long is has been since you purchased it. However it is still worth chasing this up because you didn’t receive what you purchased. If they don’t want to send a replacement, then maybe try saying they need to give you a partial refund. Because you held up your part of the contract (ie paying them x amount), but they never did by supplying you with a T2080. To me this isn’t a warranty issue, but a really massive error on their part, and shouldn’t be time bound in order to fix it. You may be even entitled to initiate a charge-back through your credit card/bank or even paypal offer this but not sure how long after the purchase you can do this.
If that fails, maybe see if you can get Tacx to ship out a replacement part of the motor which then makes it a smart trainer (it wont be the whole brake but just a component of it). Tell them your story and hopefully they will send one out. It might even be worth writing on their social media/facebook page which might move them to resolve this. It might even be a factory error when they boxed it up, so they should really be rectifying this for you regardless of when you purchased it.
Or see if they will even upgrade you to the Flux or Neo