System crashing

(Alan Patrickson) #1

Zwift crashes when I try to save a ride. I’ve been running windows 7 and have just installed windows 10, I haven’t riden on windows 10 yet but even watching is now crashing. System info is as follows, any help would be gratefully received.

Time of this report: 1/11/2016, 23:07:31
Machine name: HP-6465B
Operating System: Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release.151029-1700)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP ProBook 6465b
BIOS: Default System BIOS
Processor: AMD A6-3410MX APU with Radeon™ HD Graphics (4 CPUs), ~1.6GHz
Memory: 4096MB RAM
Available OS Memory: 3552MB RAM
Page File: 1868MB used, 5267MB available
Windows Dir: C:\WINDOWS
DirectX Version: 11.1
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 32bit Unicode


(Eric C. (Zwift HQ)) #2

Hi Alan,

I’m going to create a new ticket for you but the integrated graphics of that AMD A6-3410MX processor is on the very low end of what MAY work with Zwift.

It would most likely be a driver issue with the upgrade to Windows 10. We’ve seen this happen often with older graphics processors and Windows 10, unfortunately.