Still Can't Access Makuri Islands

I have never been able to access Makuri Islands, but everything else works fine.

I contacted Zwift support weeks ago and they suggested I update my drivers and reinstall the program, which I did to no avail. They then told me this is a known issue and that it’s being worked on.

Two program updates and many weeks later I still can’t access Makuri Islands. So I get in touch with zwift support again, who tell me to update my drivers and reinstall the program, which I do again to no avail. They then tell me this is a known issue and that it’s being worked on.

I guess I don’t believe it’s really being worked on because how could it take weeks and weeks to develop a fix?

I’m finding this rather annoying now. What especially irks me is that Zwift is charging me the full fee and I’m not getting the full experience, and they haven’t responded to my request for a rate reduction until the ‘fix’ arrives

Anyone else still can’t get into a Makuri Islands? I think I’m going to head over to Fulgaz and Rouvy for awhile.

Any chance that you just happen to be trying Zwift on days where Makuri Islands is not in the world rotation? It is only available 6 days in January, for example:

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What happens when you try to access Makuri Islands. Does your system crash or hang. We will need a bit more information.

The program tries to open it just like with any other world, then after a wait of 10 seconds or so it exits back to my desktop.

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Ah, that sounds more like a hardware issue. You might take a look through this thread:

or this one:

Or this one:

There may even be others.

Not much that is useful in those threads actually.

Hi @Neale_Hunt_Toronto

We will need more information about your system See: Guide to Getting Useful Support

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I’ve never been able to ride it either. I click RIDE and then Zwift closes instantly.

It loads for me but all the fonts are messed up. I decided to ride it and use my phone for my effort and effort of the group I was with. At 23 minutes the system shut down and the activity log was so messed up it couldn’t get loaded into strava.

Missing a lot of group rides due to this really annoying bug.

Hi @Doug_Peterman and @Steven_Spevere_6017

Please give us more info about your zwift setup. What are the specs of the devices you are using for zwift? Makuri is a more graphic intense world, maybe your system is over heating or doesn’t have enough graphic power to run the game?

I don’t think this is a bug, I’ve never had an issue with entering Makuri or any crashes while riding there. I do get much lower frame rates than anywhere else in zwift however.

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I have a Wahoo Kickr connected to Zwift. I’m running an Asus Gaming Laptop with a very good graphics card and exceptional cooling. It never overheats. I have a strong internet connection with high speed internet. I’m able to connect to every other part of Zwift without any issues.
Thanks for your interest.
Steven

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Can you put your log file from a recent ride in Zwiftalizer . And check the fps. Or post a link to the result so people can help.

Then it shouldn’t have any issues loading makuri, have you tried a full reinstall of zwift deleting all files in the documents folder first? You may want to back them up if you have custom workouts saved.

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OP Here.

I can now access Makuri Islands. I think this is due to one of two reasons:

  • I changed how the computer handles virtual memory and / or

  • the latest game update fixed it.

Regards

N

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It could very well be because you
changed how the computer handles virtual memory since Makuri Islands has more game assets that must be loaded into memory than the other worlds.

Out of interest, what did you change?

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A previous thread suggested people had messed with their Windows pagefile settings. Resetting it back to system-managed (default) had resolved their issues with Makuri. Not sure why anyone would change those settings in the first place, but it explains why I don’t see the issue, since I keep things as basic and default as possible when I build for Zwift.

For some reason I input numerical values for virtual memory - not sure why I would do that and I don’t even remember doing it. I returned it to the default setting which, I think, is Windows calculates it.

N

Same here. Makuri keeps on crashing. But I can load other maps

The logs


[11:24:11] Setting Route: Makuri 40

[11:24:11] Calculating route stats for 256 CPs

[11:24:11] Printing Regular Route. Decisions Count 49. Infinite loop start at: -1 Finite loop start at: -1, end at: -1 for -1 loops

[11:24:11] Marker Id: 19, Turn: RIGHT, Direction: FORWARD

[11:24:11] Marker Id: 4, Turn: STRAIGHT, Direction: FORWARD

[11:24:11] Marker Id: 24, Turn: LEFT, Direction: FORWARD

[11:24:11] Marker Id: 15, Turn: STRAIGHT, Direction: FORWARD

[11:24:11] Marker Id: 12, Turn: STRAIGHT, Direction: FORWARD

[11:24:11] Marker Id: 10, Turn: STRAIGHT, Direction: FORWARD

[11:24:11] Marker Id: 17, Turn: STRAIGHT, Direction: FORWARD

[11:24:11] Marker Id: 23, Turn: STRAIGHT, Direction: FORWARD

[11:24:11] Marker Id: 21, Turn: STRAIGHT, Direction: FORWARD

[11:24:11] Marker Id: 9, Turn: STRAIGHT, Direction: FORWARD

[11:24:11] Marker Id: 16, Turn: RIGHT, Direction: FORWARD

[11:24:11] Marker Id: 870000, Turn: STRAIGHT, Direction: FORWARD

[11:24:11] Marker Id: 60008, Turn: STRAIGHT, Direction: REVERSE

[11:24:11] Marker Id: 60006, Turn: STRAIGHT, Direction: REVERSE

[11:24:11] Marker Id: 30000, Turn: STRAIGHT, Direction: FORWARD

[11:24:11] Marker Id: 60001, Turn: LEFT, Direction: REVERSE

[11:24:11] Marker Id: 1000000, Turn: STRAIGHT, Direction: REVERSE

[11:24:11] Marker Id: 40008, Turn: LEFT, Direction: FORWARD

[11:24:11] Marker Id: 290000, Turn: STRAIGHT, Direction: REVERSE

[11:24:11] Marker Id: 80004, Turn: STRAIGHT, Direction: REVERSE

[11:24:11] Marker Id: 80003, Turn: LEFT, Direction: REVERSE

[11:24:11] Marker Id: 220000, Turn: STRAIGHT, Direction: REVERSE

[11:24:11] Marker Id: 40003, Turn: RIGHT, Direction: FORWARD

[11:24:11] Marker Id: 1040000, Turn: STRAIGHT, Direction: FORWARD

[11:24:11] Marker Id: 180002, Turn: LEFT, Direction: FORWARD

[11:24:11] Marker Id: 1030000, Turn: STRAIGHT, Direction: REVERSE

[11:24:11] Marker Id: 40011, Turn: LEFT, Direction: REVERSE

[11:24:11] Marker Id: 240000, Turn: STRAIGHT, Direction: REVERSE

[11:24:11] Marker Id: 40001, Turn: RIGHT, Direction: REVERSE

[11:24:11] Marker Id: 270000, Turn: STRAIGHT, Direction: REVERSE

[11:24:11] Marker Id: 1330001, Turn: STRAIGHT, Direction: REVERSE

[11:24:11] Marker Id: 1330002, Turn: RIGHT, Direction: REVERSE

[11:24:11] Marker Id: 1320000, Turn: STRAIGHT, Direction: FORWARD

[11:24:11] Marker Id: 1310001, Turn: RIGHT, Direction: FORWARD

[11:24:11] Marker Id: 1470000, Turn: STRAIGHT, Direction: REVERSE

[11:24:11] Marker Id: 1370000, Turn: LEFT, Direction: FORWARD

[11:24:11] Marker Id: 1490000, Turn: STRAIGHT, Direction: REVERSE

[11:24:11] Marker Id: 1340000, Turn: LEFT, Direction: FORWARD

[11:24:11] Marker Id: 1550000, Turn: STRAIGHT, Direction: FORWARD

[11:24:11] Marker Id: 1360000, Turn: LEFT, Direction: FORWARD

[11:24:11] Marker Id: 1440000, Turn: STRAIGHT, Direction: REVERSE

[11:24:11] Marker Id: 1290000, Turn: LEFT, Direction: FORWARD

[11:24:11] Marker Id: 1410000, Turn: STRAIGHT, Direction: REVERSE

[11:24:11] Marker Id: 1350000, Turn: LEFT, Direction: FORWARD

[11:24:11] Marker Id: 1280001, Turn: LEFT, Direction: REVERSE

[11:24:11] Marker Id: 90000, Turn: STRAIGHT, Direction: REVERSE

[11:24:11] Marker Id: 60000, Turn: RIGHT, Direction: FORWARD

[11:24:11] Marker Id: 880000, Turn: STRAIGHT, Direction: REVERSE

[11:24:11] Marker Id: 2, Turn: STRAIGHT, Direction: FORWARD

[11:24:11] Route stats: 4011530.000000cm long with 10480.000000cm leadin, 30660.000000cm ascent

[11:24:11] SaveActivityService::GameLoadLevel Creating New Activity {worldId: 9}

[11:24:11] SaveActivityService::InitializeNewActivity with {worldId: 9, sport: CYCLING}

[11:24:11] SaveActivityService FIT_CreateActivityFile

[11:24:11] ZNet::SaveActivity calling zwift_network::save_activity with {name: Zwift - Makuri Islands, bFinalSave: False, fitFileNameToUpload: C:\Users\marco.MSI\Documents/Zwift/Activities/inProgressActivity.fit, fitFileNameShort: 2022-11-12-11-24-11.fit}

[11:24:11] [INFO] Activity Upload: load fit file from path C:\Users\marco.MSI\Documents/Zwift/Activities/inProgressActivity.fit

[11:24:11] GAME_LoadLevel() worldID = 9

[11:24:11] [ZWATCHDOG]: GameState Load start

[11:24:11] [INFO] Activity Upload: fit file is length 584

[11:24:11] DEBUG LEVEL: Open assets/Worlds/world9/data.wad in file 0x998c78f0

[11:24:11] Loading WAD file 'assets/Worlds/world9/data.wad' with file.

[11:24:11] DEBUG LEVEL: Close file 0x998c78f0

[11:24:11] DEBUG LEVEL: Open assets/Worlds/world9/data_1.wad in file 0x998c78f0

[11:24:11] Loading WAD file 'assets/Worlds/world9/data_1.wad' with file.

[11:24:11] DEBUG LEVEL: Close file 0x998c78f0

[11:24:11] DEBUG LEVEL: Open assets/Environment/Road/YellowLines/YellowLines.wad in file 0x998c78f0

[11:24:11] Unable to open WAD file "assets/Environment/Road/YellowLines/YellowLines.wad".

[11:24:11] ERROR: Could not load wad file: assets/Environment/Road/YellowLines/YellowLines.wad

[11:24:11] DEBUG LEVEL: Open assets/Environment/Road/2Lane/2Lane.wad in file 0x998c78f0

[11:24:11] Unable to open WAD file "assets/Environment/Road/2Lane/2Lane.wad".

[11:24:11] ERROR: Could not load wad file: assets/Environment/Road/2Lane/2Lane.wad

[11:24:11] DEBUG LEVEL: Open assets/Environment/Road/3Lane/3Lane.wad in file 0x998c78f0

[11:24:11] Unable to open WAD file "assets/Environment/Road/3Lane/3Lane.wad".

[11:24:11] ERROR: Could not load wad file: assets/Environment/Road/3Lane/3Lane.wad

[11:24:11] DEBUG LEVEL: Open assets/Environment/Road/BrickRoad/BrickRoad.wad in file 0x998c78f0

[11:24:11] Unable to open WAD file "assets/Environment/Road/BrickRoad/BrickRoad.wad".

[11:24:11] ERROR: Could not load wad file: assets/Environment/Road/BrickRoad/BrickRoad.wad

[11:24:11] DEBUG LEVEL: Open assets/Environment/Road/Cobblestone/Cobblestone.wad in file 0x998c78f0

[11:24:11] Loading WAD file 'assets/Environment/Road/Cobblestone/Cobblestone.wad' with file.

[11:24:11] DEBUG LEVEL: Close file 0x998c78f0

[11:24:11] DEBUG LEVEL: Open assets/Environment/Road/RideLondonRoad/RideLondonRoad.wad in file 0x998c78f0

[11:24:11] Loading WAD file 'assets/Environment/Road/RideLondonRoad/RideLondonRoad.wad' with file.

[11:24:11] DEBUG LEVEL: Close file 0x998c78f0

[11:24:11] DEBUG LEVEL: Open assets/Environment/Road/RideLondonRoad/RideLondonRoad2.wad in file 0x998c78f0

[11:24:11] Loading WAD file 'assets/Environment/Road/RideLondonRoad/RideLondonRoad2.wad' with file.

[11:24:11] DEBUG LEVEL: Close file 0x998c78f0

[11:24:11] DEBUG LEVEL: Open assets/Environment/Road/RideLondonRoad/RideLondonRoad3.wad in file 0x998c78f0

[11:24:11] Loading WAD file 'assets/Environment/Road/RideLondonRoad/RideLondonRoad3.wad' with file.

[11:24:11] DEBUG LEVEL: Close file 0x998c78f0

[11:24:18] Registered segment 16 with hash id 1048300193

[11:24:18] Registered segment 17 with hash id -9223372035806475615

[11:24:18] Registered segment 18 with hash id 1038009013

[11:24:18] Registered segment 19 with hash id -9223372035816766795

[11:24:18] Registered segment 20 with hash id 1063651090

[11:24:18] Registered segment 21 with hash id -9223372035791124718

[11:24:18] Registered segment 22 with hash id 1063141040

[11:24:18] Registered segment 23 with hash id -9223372035791634768

[11:24:19] ASSERT: "c runtime invalid parameter", file=D:\git\zwift-game-client\Projects\ZwiftApp\CODE\CrashReporting\Impl\CrashReportingImpl-Sentry.h, line=169

[11:24:19] ERROR: ZwiftApp Crashed

[11:24:19] ERROR: ZwiftApp Crashed


Same issue here. Until stage 4 everything works perfectly but every time I want to load stage 5, the blue screens appears 10sec and then Zwift crashs and returns to desktop.