When I click on the ‘Start Chat’ button on the Contact Us page, literally nothing happens. This is despite it being well within the advertised times that customer support agents are available.
I need to speak to a member of Zwift’s support team as I am having continuous issues with the app crashing. The question is, how on earth do I actually get in touch with a human being from the support team?!??!?
I’ve followed all of the instructions on the support pages to download crash logs, etc. but it’s totally unclear to me how or where to send these files.
Try some other browsers. I’ve seen reports that it doesn’t always work with some of them.
Assuming you get the chat window to open, you will have to battle the robot until it gives up and lets you open a support case. Do not give up before the robot surrenders.
Hmm… it’s working for me in Safari on mac, but not in Firefox. Try a phone or tablet? Sorry you are having this experience - it should be more reliable.
I do have the same issue. I am using Safari. I was going to try using Chrome but I saw that this does not work either.
I am negatively surprised that a company like Zwift that has so many customers does not provide them with an easy way to contact them. This lack of access to support is aggravated by the fact that the Zwift Click is just bought does not work despite following all the steps published to troubleshoot their unit.
Left them a call back number so I am crossing my fingers to hopefully talk to someone to either help me fix the issue or receive the OK to return the item. (note, the return information page sent me to the “chat button” which does not work … definitely extremely poor customer support … that’s the second day I keep trying …)
I tested on Chrome and my way was to click “no” to every one of the “was this helpful” questions from the chat bot then I got sent to the ambassador request form after selecting one of the category options.
I’m using MacOS 15 Sequoia Beta and Google Chrome.
