There is a handshake for the exclusivity, this request can easily be missed, and it takes 8 seconds to re-request it. If you have a spoty BLE connection I’ve noticed that a quick disconnect Zwift doesn’t notice it, BUT the sterzo does. And because of the handshake that Zwift thinks is already done it can just sits there waiting for data that won’t come because Zwift isn’t initiating the handshake request. What happens when you write a proprietary profile when you could have just used BLE HID and you’d never have had this problem
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Great call out Keith - enjoyed your vid btw.
That’ll explain why some people are having dropouts during rides that never recover, then. 
Everyone, thanks for this feedback. We’re aware of the pairing issues and actively working on improving the experience on all platforms.
For what it’s worth, I was having this problem using Ant+ on PC and BT from companion, but a new Bluetooth dongle and extender/losing the companion app entirely, seems to have done the trick. One long ride done, no problems. We’ll see if I can get through a full race though. Glad Zwift is working on it, because the Sterzo IS fun.
Hi,
as i posted in the latest zwift update rel forum i now have problems connecting my sterzo via BT to my PC.
During the last session the connection was not stable, a lot of messages about ‘sterzo’ disconnections.
When i go in the pairing screen i can see the signal strength that keeps on changing from 1 to 4.
I’ve not changed anything in my setup and i m using sterzo since august without problems. Is it related to the last update?
Another ride with sterzo not working. Same issue: Connection keeps on going up and down.
It was really fine since last zwift update…am i the only one?
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I’m having the same trouble too. However, I’m also having trouble when it does connect and I’m unable to use the full road and get bounced around by other rides coming close to me.
I think steering is broken big time.
I’ve got no problem to connect the Elite Sterzo at the first time and it start working fine, but after few minutes it starts to disconnecting.
Yesterday I’ve tried to change batteries, and with the new batteries I’ve got no disconnection, but I’m not sure that’s a permanent solution.
Same here. Big connection problems with pc. I think since last update.
In Apple TV it works, but then no HR-Monitor.
Wenn will ANT+ Be enabled, so the „4iii-Solution“ can solve the hr-monitor-Problem?
In my case it seems to be a windows problem. New installing of Bluetooth driver worked
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I had the same and I followed the instructions to download ‘vc_redist.x64.exe’ onto my Win10 PC and then everything went back to normal.
I don’t seem to be able to link in my posts but search for the thread:
[Bluetooth devices not seen on Windows 10 [SOLVED]
my sterzo worked only the very first time via companion app + apple tv. now only connect but no signal. direct via apple tv bluetooth it works without issues, so i ditched the heartrate monitor for now (apple tv has only 3 ble connections possible,including its remote)
i did reset al devices before moving back to apple tv ble, replaced sterzo batteries, reassigned ble channels, no fix
so the companion app is buggy or i have a block somewhere in the wifi, which i don’t think but will double check on it (dodgy multicast filter or so). else i have to wait for a bug fix from zwift.
once connected, it remained functional for the whole ride. its amazing
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Sterzo won’t connect for me either. I’m using Apple TV and the Companion app on an iPhone. Both used to work. Now it says either No Signal or it can’t even find the Sterzo saying Searching…
Very frustrating. Ready to send Sterzo back to Zwift for a refund.
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same here!
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My steering not worked since the game update last week and only wasted about 6 hours trying to sort it. I have tried 2 iPads and one phone and all I get is no signal. Unit must be working as it steers if I run it on ATV with out heart rate.
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After the latest Apple TV update that I installed today the sterzo can be seen and according to its light it is connected but after saying ‘activating’ on zwift pairing it then goes to ‘no signal’. Appears we have an introduced bug.
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Another oddity: when zwift starts it give the the sterzo explanation screen but then won’t steer.
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Today Sterzo connected via Companion, on Apple TV gave “no signal” message and was disabled. Connecting via BTLE worked fine.
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