A bit of a weird one which I hope someone can help me with.
I Zwift using Apple TV. I’ve (as of today) slightly changed my setup in that I’m now using a different projector for Zwift than I was previously. With the new projector Zwift doesn’t seem to produce any sound. While I don’t miss that tune at the start, I’d like the rest of the sound to work.
Can anyone shed a bit of light on this for me please?
For reference, every other Apple TV app I’ve got installed is making the usual sounds they always did. Zwift appears to be the odd one out.
Additionally, the Apple TV volume bar/counter has disappeared and the + and - buttons no longer control volume. I now appear to have to do that via the projector (which has, not very good, built in sound).
I don’t know if those last two paragraphs bear any relevance but thought I’d mention them just in case.
My heartfelt thanks to anyone who can and does help.
I tried doing as you suggested - a fresh install - and thought it had worked when the music played for a couple of seconds then (you can see where this is going)…
…nothing.
It’s really frustrating. As I said, all the other apps on Apple TV still make as much horrible noise as they ever did. Zwift is the only awkward wee beggar.
Any other suggestions?
UPDATE: Just in case anyone else has the same problem - I was able to remedy it by changing the Apple TV audio settings. It was set to ‘Best Available’ (or something of that ilk) and I had to choose ‘Stereo’, presumably because the inbuilt sound in our projector is so utterly woeful. It’s weird how all the other apps still worked but, whatever the case, at least Zwift is noisy now.
Any other suggestions to fix this bug? I’ve uninstalled, and restarted the Apple TV multiple times to no avail. Like the other user, I hear sound from the Apple TV and it’s other apps - just not the Zwift App.
SB, did you try to adjust the audio settings on your Apple TV? I guess you probably did but I don’t see it among the things you mentioned.
If, as with my issue, it is set to ‘Best Available’ (or words to that effect) it might need switched to ‘Stereo’. I don’t pretend to understand why the other apps worked and Zwift didn’t but that seemed to solve the issue for me.
I did try to change the audio output and the audio format. For my setup the only audio output option was HDMI. Turning on the “Change Format” option by selecting “Change Format” rather than “Use Best Available” and changing the audio format from “Dolby Digital 5.1” to “Stereo” did nothing for me and I remained without sound for a couple of days.
Miraculously though, the sound returned this morning whenI opened Zwift before examining exactly what options I had selected. I don’t know what changes the gremlins may have pushed while I slept last night, but it seems the old adage is true: once you explain your problem to the repairman, everything will work fine. Hopefully it stays this way…
Good stuff. Let’s hope it continues to work. Another old adage I should definitely subscribe to (but often don’t, normally leading to disaster) is ‘If it ain’t broke…’
Like Kit said. I went into AppleTV under settings and then the video/audio selection. For audio it was set to Dolby 5.1 and I changed format to just the stereo and then reopened the Zwift app in Apple TV and the sound came back. I guess Zwift didn’t like that I was in Dolby Sound or something…whatever it was it appears to
be working now.
I was having this issue, as well. Changing Audio Format worked for me at first, but I had to keep switching it back and forth between Dolby 5.1 and Stereo occasionally to get sound working again.
I think, in my case, the issue was too many apps open in the background. Double-tapping the Home button on your Apple TV remote (the button that looks like a little TV screen) will bring up all open apps. Swiping up on the pad of the remote will close any extra apps. Once I had only Zwift open, the audio was back and seems to be a solution for me. I hope this suggestion helps others who are experiencing this issue.