I got this reply from Zwift support team:
Hey Stephen,
Thanks for reaching out to us here at Zwift! It’s the busy season here and we’ve recently received a large influx of support requests from members of the community. Our team is working to get to them as quickly as possible but that’s why it’s taken a while for you to get a response. We greatly appreciate your patience while we’ve worked to get back to you!
I’m sorry you’re still experiencing issues with screenshots. The HUD (Heads-Up Display) was removed from screenshots in order to fix the bug we had before with corrupted screenshots. That’s why you’re not seeing any ride data fields when you take a screenshot.
We do not have a definite timeline on when this will be fixed, and we appreciate your patience and understanding as we work to make Zwift better.
If you have any more questions or concerns, feel free to write me back! I’d be happy to further assist you!
Thank you,
Lauren M.
Member Experience Agent